Good treats.
On their way.
From our Los Angeles pack to yours. Here’s how the treats travel, and how we help if something isn’t right.
From LA, with treats.
Where we ship
We ship within the contiguous United States, including Washington, DC. Alaska, Hawaii, U.S. territories, military addresses, and international destinations are not included at launch.
Shipping rates
The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes. Standard shipping only.
When we send your order
In-stock orders are prepared within 2 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Processing time comes before carrier transit time.
When the treats arrive
Our standard service is USPS Ground Advantage. Allow an estimated 2 to 5 business days in transit after the carrier receives your package. Delivery estimates are not guaranteed, and weather or carrier delays may add time.
We’ll email tracking information when your order ships. Please allow time for the carrier’s first tracking scan.
If there’s a delay
If we cannot ship within the stated processing time, we’ll contact you with an updated estimate and the option to cancel the unshipped order for a refund. We’ll ask for your agreement to wait rather than assume it.
Less worry. More wags.
Unopened returns
Changed your mind? Contact us within 14 days of delivery to request a return. Treats must be unopened, with their original seals intact, and in their original packaging.
For change-of-mind returns, you cover return postage. Original shipping charges are not refundable. Please wait for return instructions before sending anything back.
Opened treats
We do not accept change-of-mind returns of opened treats. If there is a quality concern or something arrived damaged, please contact us. Opening the pouch does not prevent us from helping with a genuine product problem.
Damaged, incorrect, or missing items
Bark at us as soon as you notice a problem, ideally within 7 days of delivery. Include your order number and a description of what happened. We may ask for photos of the item and packaging.
If we sent an incorrect or damaged item, we’ll arrange a replacement or refund at no extra cost to you. Do not feed treats that appear damaged or unsafe, and keep the packaging while we review the issue.
How to start a return
- Use Bark at Us and select “Order help.”
- Tell us your order number, the item, and the reason for your request.
- Wait for our response and return instructions. Our return address is supplied privately.
Refunds
Approved refunds go back to the original payment method. We aim to issue them within 5 business days after receiving and reviewing an authorized return, or after approving a refund that does not require a return. Your bank may take additional time to post the credit.
These terms do not limit any rights you have under applicable consumer law.
A few delivery details.
Can I change my shipping address?
Contact us as soon as possible with your order number and the correct address. We’ll help if the order has not shipped. Address changes are not guaranteed once a package is with the carrier.
Tracking says delivered, but I can’t find my package.
Check your delivery area, household members, and building reception, then contact us with your order number. We’ll help investigate with the carrier. A delivered scan does not mean we will ignore a missing-package report.
Do you offer local pickup or rush delivery?
Not at launch. Standard shipping is the available option. Please do not travel to our shipping location or send a return without arranging it with us first.
Something gone a little sideways?
Tell us what happened. We’ll help you work through it.
Bark at Us